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Mail in Repair: RMA Return Ticket

$1.00

Returns (RMA) and Refund policy

RMA – Returning a Product to CyberDoc LLC

60 days return and replacement policy

  • Your must contact us first via email before your return is approved. Contact us through email CyberDoctormd@yahoo.com for tech support and RMA approval. 

We want you to be completely satisfied with your shopping experience at CyberDoc LLC. When you need to return a product to us, please follow the easy steps listed below to make sure your return is handled promptly and efficiently.

All returns must be in its original packaging, unused condition and resellable to be accepted for return.  Any damage due to shipping, needs to be documented with picture or video and the item needs to be returned unopened / unused to be consider for RMA.

***Due to the nature of the soldering involved and the variable experience of iPhone repair technicians involved, we do NOT offer any warranty on used or open electronic components.  ***

Options

Most products can ONLY be returned for Replacement of the same item.    Any other approved refund if will be in “”””store credits “”””

The RMA Process – Four Easy Steps

How to create an RMA for your item:

1.  Your must contact us first via email before your return is approved. Contact us through email CyberDoctormd@yahoo.com for tech support and RMA approval.   Include your original Order number and details regarding the nature of the issue you are experiencing.  It usually takes 2-5 business days from the time we receive your shipment to review and approve your RMA.

2. Once you have contacted us and your RMA is approved, you can now create an RMA ticket for your item.

3. Please include in the return package a sheet of paper (preferably  in print) with:

  •  Your original order number
  • The nature of the issue you are experiencing
  • Any supportive information from the email conversation with us, which can greatly facilitate our troubleshooting and repair process.

4. Send the questioned device back to us like any regular mail in repair order. Box up the item you’re returning and send it to:

 

CyberDoc LLC (Order: ####)
248 Route 25A Suite 50
East Setauket, NY 11733 USA

We recommend using USPS first class or a courier who provides package tracking.  Any RMA without tracking will be honored as long the item made it back to us and previously was approved.

Tracking is encouraged, but remember:

PLEASE DO NOT get signature confirmation!!  We have run into too many non delivery mail-in orders due to the signature requirement, which results in returns to the sender.  

No package ever get lost by mailing to us without signature confirmation. All packages mailed to us will be dropped off indoors.  

***The overall turnaround time for a return is about 5-8 business days from the time we receive the shipment; (that is, 2-5 business days for RMA processing and 2-3 business days to expedite your refund or replacement).

Warranty for (Mail in Repair)

You are eligible to free repair(s) for the same problem within 60 days, only return shipping fee is covered.

All repairs are non refundable once we receive your broken devices and finished the repair then shipping it back to you. Once we are committed to part cost and repair labor cost all repairs are not refundable.

You can cancel the repair for full refund  at any time before you mail out your item to us for repair.

SKU: Mail in Repair: RMA Return Ticket Category:

Description

Returns (RMA) and Refund policy RMA - Returning a Product to CyberDoc LLC 60 days return and replacement policy
  • Your must contact us first via email before your return is approved. Contact us through email CyberDoctormd@yahoo.com for tech support and RMA approval. 
We want you to be completely satisfied with your shopping experience at CyberDoc LLC. When you need to return a product to us, please follow the easy steps listed below to make sure your return is handled promptly and efficiently. All returns must be in its original packaging, unused condition and resellable to be accepted for return.  Any damage due to shipping, needs to be documented with picture or video and the item needs to be returned unopened / unused to be consider for RMA. ***Due to the nature of the soldering involved and the variable experience of iPhone repair technicians involved, we do NOT offer any warranty on used or open electronic components.  ***
 Options Most products can ONLY be returned for Replacement of the same item.    Any other approved refund if will be in “”””store credits “”””
  The RMA Process – Four Easy Steps How to create an RMA for your item: 1.  Your must contact us first via email before your return is approved. Contact us through email CyberDoctormd@yahoo.com for tech support and RMA approval.   Include your original Order number and details regarding the nature of the issue you are experiencing.  It usually takes 2-5 business days from the time we receive your shipment to review and approve your RMA. 2. Once you have contacted us and your RMA is approved, you can now create an RMA ticket for your item. 3. Please include in the return package a sheet of paper (preferably  in print) with:
  •  Your original order number
  • The nature of the issue you are experiencing
  • Any supportive information from the email conversation with us, which can greatly facilitate our troubleshooting and repair process.
4. Send the questioned device back to us like any regular mail in repair order. Box up the item you’re returning and send it to:   CyberDoc LLC (Order: ####) 58 Smith Ln Centereach, NY 11720 USA We recommend using USPS first class or a courier who provides package tracking.  Any RMA without tracking will be honored as long the item made it back to us and previously was approved. Tracking is encouraged, but remember: PLEASE DO NOT get signature confirmation!!  We have run into too many non delivery mail-in orders due to the signature requirement, which results in returns to the sender.   No package ever get lost by mailing to us without signature confirmation. All packages mailed to us will be dropped off indoors.   ***The overall turnaround time for a return is about 5-8 business days from the time we receive the shipment; (that is, 2-5 business days for RMA processing and 2-3 business days to expedite your refund or replacement).
  Warranty for (Mail in Repair) You are eligible to free repair(s) for the same problem within 60 days, only return shipping fee is covered. All repairs are non refundable once we receive your broken devices and finished the repair then shipping it back to you. Once we are committed to part cost and repair labor cost all repairs are not refundable. You can cancel the repair for full refund  at any time before you mail out your item to us for repair.

Additional information

Weight 16 oz

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